Last updated: September 2026
1. Introduction
This Privacy Policy explains how Tessovate Technologies Private Limited ("Tessovate", "we", "us") collects, uses, and protects your information when you use tessovate.com and our products and services.
2. Information we collect
- Details you provide — name, email, phone, company, and message when you submit a form, request a quote, or apply for a job.
- Usage data — basic analytics such as pages visited, device and browser type.
- Service data — information needed to deliver hosting, support, or products you purchase.
3. How we use your information
- To respond to enquiries and provide the products or services you request.
- To process job applications you submit.
- To send updates you have opted into (you can unsubscribe anytime).
- To improve our website, services, and support.
4. Sharing
We do not sell your personal data. We share information only with service providers who help us operate (for example, email or payment providers), and only as necessary, or where required by law.
5. Data security
We apply reasonable technical and organisational measures to protect your data. No internet transmission is fully secure, but we work to safeguard information under our control.
6. Your rights
You may request access to, correction of, or deletion of your personal data by emailing [email protected].
7. Contact
Questions about this policy? Email [email protected].
Last updated: September 2026
1. Acceptance of terms
These Terms of Service govern your use of the website, products, and services provided by Tessovate Technologies Private Limited. By using our site or services, you agree to these terms.
2. Use of our services
You agree to use our products and services lawfully and not to misuse, disrupt, or attempt unauthorised access to our systems or those of our customers.
3. Accounts
You are responsible for keeping your account credentials secure and for all activity under your account.
4. Payments
Fees are billed as described at the time of purchase. Applicable taxes (such as GST) may apply. Non-payment may result in suspension of service.
5. Service availability
We work to keep services available and reliable but do not guarantee uninterrupted operation. Scheduled maintenance and factors beyond our control may affect availability.
6. Intellectual property
All content, trademarks, and software on tessovate.com remain the property of Tessovate or its licensors and may not be copied or reused without permission.
7. Limitation of liability
To the extent permitted by law, Tessovate is not liable for indirect or consequential losses arising from use of our services.
8. Changes
We may update these terms from time to time. Continued use after changes means you accept the updated terms.
9. Contact
Questions? Email [email protected].
Last updated: September 2026
1. Purpose
This Acceptable Use Policy (AUP) applies to all customers and users of Tessovate's hosting, servers, and related services. It exists to keep our platform safe and reliable for everyone.
2. Prohibited activities
- Sending spam or unsolicited bulk email.
- Hosting or distributing malware, phishing pages, or fraudulent content.
- Infringing intellectual property or hosting illegal content.
- Attempting to breach, scan, or disrupt systems without authorisation.
- Any activity that overloads shared resources and harms other customers.
3. Resource usage
Services must be used within the limits of your plan. Excessive use that degrades performance for others may be throttled or suspended.
4. Enforcement
Violations may result in warnings, suspension, or termination of service depending on severity. Serious or illegal activity may be reported to the relevant authorities.
5. Reporting abuse
To report a violation, email [email protected].
Last updated: September 2026
1. Overview
This Refund Policy explains when refunds apply to products and services from Tessovate Technologies Private Limited.
2. Hosting & subscriptions
Where a money-back window is offered on a plan, you may request a refund within that period of the initial purchase. Renewals are generally non-refundable once the new term has begun.
3. Domain registrations
Domain registration and renewal fees are non-refundable once the domain is registered or renewed, as these are paid to third-party registries.
4. Setup & one-time fees
Setup, migration, and one-time service fees are non-refundable once work has begun.
5. Training & project services
For training and project-based services, refunds are handled case by case depending on work completed. Please contact us to discuss.
6. How to request
Email [email protected] with your order details. We aim to respond within one business day.
Last updated: September 2026
1. Purpose
This Data Retention Policy describes how long Tessovate Technologies Private Limited keeps different types of data and how it is disposed of.
2. Retention periods
- Enquiry & contact form data — retained up to 24 months from last contact, then deleted or anonymised, unless it becomes part of an active customer relationship.
- Job application data (including CVs) — retained up to 12 months to consider you for suitable roles, then deleted unless you ask us to keep it on file longer.
- Customer account & billing records — retained for the duration of the service and for as long afterwards as required by tax and accounting law (typically up to 8 years in India).
- Server & security logs — retained for a limited period (typically 30–180 days) for security and troubleshooting.
- Newsletter subscriptions — retained until you unsubscribe.
3. Deletion
When data reaches the end of its retention period, it is securely deleted or anonymised. Backups are rotated and expire on their own schedule.
4. Your choices
You may request earlier deletion of your personal data at any time by emailing [email protected], subject to legal retention requirements.
5. Contact
Questions about data retention? Email [email protected].
